Private by Default

PRIVACY POLICY

Last updated: May 12, 2026

MOTTUNE builds and ships custom carbon fibre steering wheels. To do that properly, we need certain information from you. This policy is straightforward about what we collect, why we collect it, and how we use it. By using MOTTUNE, you acknowledge you have read and understood this policy.

WHAT WE COLLECT

Depending on how you interact with us, we may collect:

  • Contact details — your name, billing address, shipping address, phone number, and email address.
  • Financial information — payment card details, transaction details, and payment confirmation. We do not store your full card details directly.
  • Account information — your username, password, and account preferences.
  • Order information — what you viewed, added to your cart, or purchased, including past transactions.
  • Communications — anything you send us directly, including support inquiries or quote requests.
  • Device and usage information — your IP address, browser type, and how you navigate and interact with our site.

WHERE WE GET IT FROM

  • Directly from you — when you create an account, place an order, request a quote, or contact us.
  • Automatically — through cookies and similar technologies when you use our site.
  • Our service providers — when they collect or process information on our behalf to help run the business.
  • Partners and third parties — in limited circumstances as described below.

HOW WE USE IT

  • To fulfil your order — processing payments, arranging shipping, managing your account, and handling any queries related to your build.
  • To improve the experience — understanding how people use the site so we can make it better.
  • For marketing — if you opt in, we may send you updates, offers, and product news by email. You can unsubscribe at any time.
  • For security — detecting and preventing fraud, protecting your account, and keeping the platform secure.
  • For legal reasons — complying with applicable laws, responding to legal requests, and enforcing our terms where necessary.

WHO WE SHARE IT WITH

We do not sell your personal information. We share it only when necessary:

  • With Shopify — our store is hosted by Shopify, which processes your information to power the platform.
  • With service providers — payment processors, shipping partners, analytics tools, and other vendors who help us operate.
  • With marketing partners — to show you relevant advertising based on your activity. You can opt out at any time.
  • When you ask us to — for example, when third-party integrations or shipping require it.
  • For legal or business reasons — in the event of a merger, legal obligation, or to protect our rights or yours.

OUR RELATIONSHIP WITH SHOPIFY

MOTTUNE runs on Shopify. Information you submit is transmitted to and processed by Shopify, which may be located in a different country to where you are. Where Shopify processes your data for their own purposes, they are the data controller. To exercise any rights related to Shopify's processing, visit the Shopify Privacy Portal.

YOUR RIGHTS

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Delete your personal information.
  • Correct inaccurate information.
  • Receive a copy of your data in a portable format.
  • Opt out of targeted advertising or data sharing.
  • Unsubscribe from marketing emails at any time using the link in any email we send.

If you are in the UK or EEA, you also have the right to object to or restrict certain processing, and to withdraw consent where we rely on it. We will not treat you differently for exercising any of these rights.

SECURITY & RETENTION

We take reasonable steps to protect your information. No system is completely secure, and we cannot guarantee absolute security. We retain your information for as long as needed to fulfil your order, maintain your account, comply with legal obligations, and resolve any disputes.

Additional Information

  • Third party links — our site may link to external websites. We are not responsible for their privacy practices.
  • Children — MOTTUNE is not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.
  • International transfers — we may store or process your information outside your country of residence. Where we transfer data from the EEA or UK, we rely on recognised mechanisms such as Standard Contractual Clauses.
  • Complaints — if you have concerns about how we handle your information, contact us directly. If you are in the EEA, you also have the right to lodge a complaint with your local data protection authority.
  • Changes to this policy — we may update this policy from time to time. When we do, we will update the date at the top and post the revised version on this page.
  • Contact — questions about this policy? Email us at hello@mottune.com. MOTTUNE is the data controller of your personal information.