Custom Order Policy
Please review before placing your order
Every MOTTUNE steering wheel is made to your selected specification. This policy explains design approval, order changes, cancellations, and what to do if your order arrives damaged, faulty, or different from the approved specification. For assistance, contact hello@mottune.com with your order number.
Custom-Made Orders
Every steering wheel is produced to the customer's selected materials, colours, options, and vehicle details. For this reason, we do not accept returns or exchanges for change of mind, an incorrect customer selection, or a decision that the customer no longer wants the product.
Please review all selections carefully before submitting your order. We will confirm fitment and provide a mockup for approval before production begins.
Design Approval
Production begins using the vehicle information, selected options, and mockup approved by the customer. Changes requested after approval may not be possible and may involve additional costs.
Changes and Cancellations
Contact us as soon as possible if you need to change or cancel an order. We will assist where possible before production begins.
Once the specification and mockup have been approved and production has started, the order cannot be cancelled for change of mind. Requested changes may be declined if work has already commenced.
Accurate Vehicle Details
The customer is responsible for providing accurate year, make, model, variant, driver-side, and factory-function information. We may request photographs or additional details before confirming production.
Damaged, Faulty, or Incorrect Orders
Inspect your order before installation. If it arrives damaged, appears faulty, or does not match the approved specification, contact us as soon as possible with your order number, a description of the issue, and clear photographs or video.
For shipping damage or an obvious issue, please notify us within 15 days of delivery where possible and retain the product, packaging, and shipping materials while we assess the claim.
Installation
We recommend installation by a qualified mechanic or auto electrician. Damage caused by incorrect installation, misuse, modification, accident, or normal wear is not considered a product fault.
Assessment and Remedies
We may request further information or arrange for the product to be returned for assessment. If the product has a confirmed fault, was damaged in transit, or does not match the approved specification, we will provide an appropriate remedy in accordance with the Australian Consumer Law.
Depending on the circumstances, the remedy may include a repair, replacement, or refund. Approved refunds are returned to the original payment method, generally within 7 business days of approval.
Return Shipping
Do not send a product back without contacting us first. We will provide return instructions when a return is required. Reasonable return shipping costs for a confirmed faulty, damaged, or incorrectly supplied product will be handled in accordance with the Australian Consumer Law.
Please note the following
- Custom-made orders are not eligible for change-of-mind returns or exchanges.
- Your fitment details, selected options, and mockup must be approved before production.
- Changes and cancellations may not be possible after approval and production has started.
- Inspect the product before installation and report visible damage or an obvious issue promptly.
- Contact us before returning any product so we can assess the issue and provide instructions.
- Approved refunds are generally processed within 7 business days to the original payment method.
- Your rights under the Australian Consumer Law are not excluded or limited by this policy.
